Service & Complaint Management
Register panel or automation service issues, upload fault images and track the complaint with a unique service ticket.
Service portal cloud connection is pending. Firebase configuration must be connected for complaint registration and tracking.
01
Register Complaint
Share panel details, fault description, priority and site information.
02
Upload Panel Images
Attach up to 5 fault/panel photographs for quicker technical assessment.
03
Track Status
Use your unique GSM service ticket to check the current progress.
04
Engineer Assignment
Management can assign a technician, schedule visits and maintain service remarks.
New Service Ticket